THE POSSESSION OF A TICKET OR WRISTBAND CONSTITUTES AN ACCEPTANCE BY THE HOLDER OF THE TERMS AND CONDITIONS BELOW 

In the unlikely event that you are unable to find the information you are looking for, please contact us: hello@foundfestival.uk

In these Terms & Conditions all references to: 

“The Festival” –   Found Festival (operated by Towersey Festival Ltd)

“Force Majeure” – shall have the meaning given to it in clause 6 

“Prohibited Items” – shall have the meaning given to it in clause 5 

“Promoter”, “Us” or “We” – Found Festival trading as Towersey Festival Ltd

“Terms and Conditions” – these terms and conditions; 

“Ticket” – a valid ticket for the Festival purchased from an authorised ticket agent 

“Wristband” – a valid wristband for which You have exchanged for a Ticket and which permits you admission to the Festival 

“You” – the holder of the Ticket and “Your” and “Yourself” shall be read accordingly 

2.  Incorporation of Terms and Conditions 

2.1 These Terms and Conditions incorporate, and should be read in accordance with, the terms and conditions of the authorised ticket agent from which You purchased Your Ticket, copies of which are available upon request from the relevant authorised ticket agent. In the event of any inconsistency between these Terms and Conditions and the terms and conditions of the relevant authorised ticket agent, these Terms and Conditions shall prevail. 

2.2 All Tickets are sold subject to these Terms and Conditions. Please read these Terms and Conditions carefully prior to purchase and raise any queries with The Festival prior to purchase. 

2.3 These Terms and Conditions are subject to change from time to time without notice and in our sole discretion. We will notify You of amendments to these terms and conditions by posting them to our Website or to the website of our authorised ticket agents. 

2.4 By purchasing and/or using a Ticket You confirm that You, and each person you are purchasing a Ticket for or on behalf of, have read these Terms and Conditions and agree and accept to be bound by them; 

3.1 Tickets for the Festival are non-transferable. Each Ticket details the name of the registered Ticket holder or, if You have purchased multiple Tickets, the name of the person who purchased the Ticket(s). 

3.2 Your ticket receipt will be sent to you as an email from Vivenu. Please check the booking information and if any of it is incorrect, please contact Vivenu using there support site:

https://vivenu.com/seller/6641e8ce164cf7f4fd90a466/support

Please save your e-ticket. It will contain a QR logo and a pdf file that contains the QR logo for scanning. Make sure you have your ticket order proof available for us to process at Wristband Exchange when you arrive at the Festival. Either printed or on a smart phone. No tickets will be sent out by post. 

Please note that the Festival does not accept responsibility for additional tax and duty charges levied by HM Revenue & Customs and if necessary, will charge the advertised price. 

3.3 Upon arrival at the Wristband Exchange, You must present a Ticket Receipt/booking reference and proof of identity and age in order to be issued with a Wristband for entry to the Festival. You must retain the Wristband on your person at all times during the Festival. Your Ticket and/or Wristband may be invalidated if any part of it is removed, altered or defaced. 

3.4 Only Tickets purchased from The Festival’s authorised agents shall be considered valid. Tickets bought from other sources will be refused admission without refund. 

3.5 Price and availability information is subject to change without notice. You will be advised of the price and availability of Tickets at the time of purchase. The price for the goods will be as published on the website at the time you place your order. We try to ensure that all prices displayed on the website are accurate, but the price of the goods on your order will need to be validated prior to processing your order. If there is a problem, we will inform you of the correct price and will give you the opportunity to purchase the goods at the correct price or cancel your order. All products on the website are priced in pounds sterling. For sales delivered to UK addresses prices include VAT at the current rate of 20%. 

3.6 Tickets and/or Wristbands are non-returnable and refunds will not be made on returned Tickets and/or Wristbands unless provided for under these Terms and Conditions. 

3.7 You are solely responsible for the safe keeping of Your Ticket and/or Wristband and The Festival is not responsible for any Ticket or Wristband that is lost, stolen, damaged or destroyed. 

3.8 Concession Tickets (Adult Weekend tickets only). Available for Students, Senior Citizens (65+) and people on Universal Credit. Proof of entitlement must be provided at the time of purchase or on exchange of tickets. 

3.9 When/if available (on sale), Day Tickets cover all events on the relevant day (subject to space), for Friday, Saturday, Sunday. Camping NOT included. (can be purchased - permitted on the night of the Day ticket bought). Please buy night camping tickets at the same time as your Day tickets. Subject to availability. 

3.10 Weekend Tickets Cover all programmed events from Friday to Sunday. Subject to space and availability. Some workshops do carry an additional charge for materials but this is clearly noted in the Festival Programme.

3.11 Young Person (5-17yrs) Tickets Available when booked at the same time as Adult tickets only. If camping is required, the Adult must be booked into the same camp site as the Young Person. Subject to availability. 

4.1 Please note that all Tickets are non-refundable and in the event you cannot or no longer wish to attend the Festival, or you wish to cancel your Ticket for any other reason, you shall not be entitled to a refund. This includes any deposit or payment plan installments made up to that point. Any payments made will not be refunded and your ticket will be cancelled.

4.2 Tickets are sold subject to The Festival’s right to alter or vary the published Festival programme which may result in changes including but not limited to, the artist and performer line-up, playing times, Festival Venue or any other aspect of the Festival, and The Festival reserves all rights in this regard. Any published start times of a performance at the Festival are estimates only and are subject to change without notice. The Festival shall not be liable for any change of a published start time. 

4.3 All advertised times are approximate and subject to change without notice. It is Your responsibility to make appropriate arrangements to ensure that You arrive at the relevant Festival Venue in sufficient time in case the event starts early and to ensure that You are able to stay until the close of the event should You wish to if it overruns. We will not be responsible to make any refund or meet the costs of any alternative travel arrangements or for any loss of enjoyment or other indirect loss as a result of an event not running to the precise advertised times. 

4.4 In the event of a cancellation or postponement decision by the Festival, you will be entitled to a refund in accordance with the terms and conditions or refund policy of the authorised ticket agent from whom You purchased the Ticket.

4.5 Where the cancellation takes place part way through the Festival, You may only be entitled to a partial refund of the amount you paid for the Ticket (taking into account the part of the Festival from which you did benefit from). 

4.6 The Festival will not have any liability for refunds or compensation relating to any personal arrangements including travel, subsistence and accommodation in relation to the Festival which have been arranged by You and are made at Your own risk. 

4.7 In order to claim Your refund please contact the authorised ticket agent from which You purchased Your Ticket in writing within 28 days of Your return and refer to their terms and conditions. You must follow all instructions within their terms and conditions, in particular those relating to timeframes, as failure to do so may affect your right to a refund. Refunds will only be made to the person who purchased the Tickets. 

4.8 It is Your responsibility to check that the Festival has not been cancelled, postponed or subject to a Significant Change. Information on such matters will be made available on behalf of The Festival as soon as reasonably practicable via social media and/or on the Website and/or on the authorised ticket agent’s websites and/or at the relevant Festival Venue. Customers are advised that The Festival may not always give notice of any cancellation, postponement or a Significant Change due to the circumstances involved and We cannot accept liability for this. 

4.9 Tickets will not be refunded where they have been used to gain entry to the Festival and in no circumstances shall any refund be given where You are able to and choose to attend a postponed Festival. 

5.1 The Festival, its employees, representatives, agents, subcontractors, or any authorised person at the Festival (including but not limited to the Festival Venue’s security team and the licence holder of any Festival Venue) reserves the right to refuse You admission and/or eject You from the Festival Venue and/or the Festival without any liability for refunds or compensation, for any reason whatsoever, including but not limited to: health and safety, anti-social behaviour or licensing reasons; if You behave in a manner which has or is likely to affect the enjoyment of other persons at the Festival or at a Festival Venue; if You use threatening, abusive or insulting words or mannerisms; if You are found to be selling goods and/or trading at the Festival and/or in a Festival Venue without all necessary and valid permits and licences; if in Our reasonable opinion You are acting under the influence of alcohol or drugs; if You fail, when required, to produce proof of identity or age; if You breach these Terms and Conditions; if You are found to be carrying any Prohibited Item; if You refuse to comply with The Festival’s or Festival Venue’s security searches. 

5.2 The Festival and each of their respective employees, agents and representatives have the right to conduct security searches from time to and refuse admission to You, or eject You, from the Festival and/or Festival Venue, without any liability for refunds or compensation, should You refuse to comply with such security searches. 

5.3 The Festival and each of their respective employees, agents and representatives have the right to confiscate any item, without liability, which in their reasonable opinion may cause danger or disruption to any other persons at the Festival and/or Festival Venue including (but not limited to) animals; laser pens; fireworks; firecrackers; items which may be regarded as weapons; illegal substances, legal highs or any other item which in the reasonable opinion of the Festival Venue or its agents may cause harm or disturbance to either You or the other guests (“Prohibited Items”). Anyone found in possession of illegal substances or contraband goods (including but not limited to any Prohibited Item) will be refused admission to or ejected from the Festival and may also be liable for prosecution. Any items found that may be used in an illegal or offensive manner will be confiscated, regardless of whether or not the item itself is illegal. 

5.4 You must comply with any and all instructions given to You by Festival and Festival Venue staff. 

5.5 Strictly no trading or other commercial activity by any Ticket holder (including photography or filming for a commercial purpose) will be allowed at the Festival or in or outside the Festival Venues without The Festival’s prior written consent. If You are found to be selling any items (whether Prohibited Items or not) and/or trading in or outside a Festival Venue or at the Festival without all necessary licences and consents, you will be ejected from the Festival and reported to the local police. If You are ejected from the Festival in accordance with this clause, You shall not be entitled to a refund in any circumstances. 

5.6 By purchasing a Ticket, You consent to being filmed, photographed and recorded for television, radio, social media posts, websites and other public broadcast in any medium and/or for any video or DVD as part of the audience and/or by onsite CCTV cameras and recordings for security purposes, the copyright to which shall be owned by The Festival or its contractors without payment or compensation. 

5.7 The Festival Venues have maximum capacity limits and Your entry to a Festival Venue is subject to each Festival Venue’s maximum capacity. You are advised to arrive at the relevant Festival Venue in sufficient time should You want to watch a particular artist as Your admission to a Festival Venue is not guaranteed. 

5.8 The Festival may prosecute You if You cause damage to any Festival Venue, the Festival and/or any infrastructure around a Festival Venue, or cause harm to any other person at the Festival. 

5.9 Licensed bars are operated at the Festival and you need to be over the age of 18 to purchase alcohol at the Festival. Please be aware that if we think that You look 25 years or younger You may be asked to provide proof of identification and if You are unable to do so You will not be served alcohol. 

5.10 WARNING: Excessive exposure to loud music may cause damage to your hearing. Please note that pyrotechnics, lasers, smoke machines, strobe lighting or other special effects may take place during some performances. 

5.11 There will be no admission to the Festival Venues before the designated opening times on any day of the Festival. 

5.12 You must observe and comply with the safety advice, signage and any rules and regulations in force at the Festival Venues at all times. 

5.13 You shall not bring into the Festival or display or distribute (whether for free or not) at the Festival any sponsorship, promotional or marketing materials. 

5.14 Anti-social behaviour and illegal activities, including but not limited to the use, supply and/or possession of illegal substances and/or legal highs, are strictly prohibited at the Festival and You will be ejected from or refused entry to the Festival without refund and will be reported to the local police. In the event that You have been ejected from or refused entry to the Festival for any reason whatsoever our liability to You will cease and You will be required to leave the Festival immediately. We will have no further obligations to You. No refunds will be made and we will not pay any expenses or costs incurred as a result of ejection. You may also be required to pay for loss and/or damage caused by your actions. You agree to indemnify Us for any claims (including legal costs) subsequently made against Us as a result of your actions together with all costs We incur in pursuing any claim against You. We cannot be held responsible for the actions or behaviour of other guests or individuals at the Festival. 

5.15 The Festival reserves the right to restrict and ban vehicle movement on site should the weather conditions or site safety indicate the need.  Parking of cars next to tents will not be permitted except in extreme circumstances and at the discretion of the Festival.

5.16 NO alcohol may be brought onto the Festival main site.  All alcohol must be purchased from Festival bars and outlets.

5.17 The Festival reserves the right to implement any restrictions/conditions deemed necessary before and during the Festival to ensure the safe management of the Festival and any event at the Festival. 

6.1 We, our servants, agents or representatives shall not in any circumstances be responsible or pay You any compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from: 

(a) the act(s) and/or omission(s) of the person(s) affected; 

(b) the act(s) and/or omission(s) of a third party unconnected with the provision of the Festival and which were unforeseeable or unavoidable; or 

(c) in any circumstances where there is no breach of a legal duty of care owed by Us or any of our servants, agents or representatives; 

(d) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach; 

(e) to the extent that any increase in any loss or damage results from the breach by You of any of these Terms and Conditions; 

(f) unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or 

(g) an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled. 

6.2 We will not be liable to You for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure. For the purposes of these Terms and Conditions, Force Majeure can include, but is not limited to, war, threat of war, civil strife, national mourning, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster and extreme and adverse weather, disease pandemic and all similar events outside our or our supplier(s) control. Advice from the Foreign Office to avoid or leave a particular country may also constitute Force Majeure. 

6.3 We shall not be liable to You for any indirect or consequential costs, claims, actual or alleged losses howsoever arising out of or in connection with the Festival and/or our obligations hereunder including, but not limited to, loss of profits, anticipated profits, savings, business or opportunity, or loss of publicity or loss of reputation, or opportunity to enhance reputation, or loss of contract or other economic or consequential loss arising from the performance (or any failure to perform) these Terms and Conditions. 

6.4 The Festival will not have any liability to You whatsoever for loss or expenses incurred in connection with the Festival or any cancellation of the Festival, including, without limitation, costs of any personal travel, accommodation or hospitality arrangements made relating to the Festival or the cancellation of the Festival. 

6.5 You are expected to have appropriate insurance in place to cover any loss, damage or theft to Your personal possessions or property as well as travel insurance where You have purchased the Ticket with additional travel arrangements. You are advised to claim on this insurance policy in the event of any loss or damage and We will not accept any responsibility for anything which would otherwise be covered by such travel insurance. 

6.6 Nothing in these Terms and Conditions shall exclude or purport to exclude liability for death or personal injury as a result of our negligence, or for fraud or fraudulent misrepresentation. 

7.1 To the extent permitted by law and with Your consent, personal information provided by You to The Festival will be used for all purposes reasonably connected with the provision of the Festival and the operations of The Festival. The Festival may also from time to time contact you with information about special offers, brochures, new products, forthcoming events or competitions. The Festival may also pass your details to other parties who offer goods or services which we feel may be of interest to you. 

If You have any queries about this, please write to 

Found Festival, 45 Little Lane, Kimberley, NOTTINGHAM, NG16 2PE. 

You will be given the opportunity to unsubscribe from such marketing communications when You place Your order and You can unsubscribe from any email communications You receive from The Festival by following the unsubscribe link. 

7.2 We have taken all reasonable steps to have appropriate security measures in place to protect your information. The transmission of information via the internet is never completely secure. We exclude our liability for personal data lost in transmission to the website. 

7.3 You are generally entitled to ask Us (by letter or e-mail) what details of Yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. 

8.1 The Festival takes place on a green field site with flat access. There is a drop-off point by the main gate and a dedicated area for parking. Due to the layout of the site this is the closest to the venues We can safely get you in a vehicle. 

8.2 There is wheelchair/mobility scooter access at all venues and at our mainstage, there is also a well-positioned viewing platform. Our volunteers are always on hand and ready to assist if required.  None of our venues are fully seated.

8.3 If you choose to stay overnight, there is a designated camping area for those with accessibility requirements. There are dedicated toilet and shower facilities in this area and if needed, sockets for recharging scooter batteries, etc. You may also keep a road vehicle nearby. This area also has its own manager who will be on hand from Get-in to Get-out to advise and assist. 

8.4 We offer a complimentary ticket to anyone requiring a Personal Assistant (PA) and ask that you provide proof of eligibility. Proof accepted is: 

• Front page of DLA / PIP (no specific rate) 

• Front page of Attendance Allowance letter (no specific rate) 

• Evidence that registered severely sight impaired (blind) 

• Recognised Assistance Dog ID card We are unable to accommodate dogs* on any area of the Site. * Dogs to assist people with disabilities will be admitted to all venues including the Found Field (main show site). 

If you have any questions, please email us on hello@foundfestival.uk from where we will respond as soon as possible and do what we can to help make your visit to FOUND FESTIVAL a great experience. 

These Terms and Conditions shall be governed by the laws of England and Wales and the parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

Found Festival

FOUND FESTIVAL hereafter referred to as “the Festival”, are committed to protecting your personal information. This Privacy Policy relates to our use of any personal information we collect from you via the following online services, 

•The Found Festival Official Website (www.foundfestival.uk) and its related subdomains

• TheFound Festival registration site, hosted by Vinenu

• Found Festival official social media channels

• Emails sent via the Festival website contact form

It also relates to our use of any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person. In order to process your ticket bookings, trader, job applications or other enquiries, we will need to collect and use information about you.

This Privacy Policy explains the following:

• What information the Festival may collect about you;

• how the Festival will use information we collect about you;

• when the Festival may use your details to contact you

• whether the Festival will disclose your details to anyone else

• your choices regarding the personal information you provide to us

• the use of cookies on Festival website and how you can reject cookies. 

The Festival is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information (including the Data Protection Act 1998, the General Data Protection Regulation, the Data Protection Bill – these laws are referred to collectively in this Privacy Policy as the “data protection laws”). No website can be completely secure; if you have any concerns that your data, please get in touch straight away. We have implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorised alteration or destruction. We will notify you promptly in the event of any breach of your personal data which might expose you to serious risk.

We do, from time to time, ask people for their personal details in forms to subscribe for specific information or entering applications electronically. Personal information collected via this website and the registration process is controlled by Towersey Festival Ltd (the data controller). This data is only held for the specified purpose made clear at the time of collection. 

Your data will only ever be shared with a third party for explicit, necessary processing purposes; for instance: 

• Vinevu is the Data Processor of your registered personal information. Vivenu have access to your registered personal information for the sole purpose of maintaining your registration details and processing ticket bookings and ticket related enquiries. Vivenu will not use this information to contact you about anything other than the Festival (however you may still receive communication from them if you have made other third party purchases with them independently). All Data Processors will act only on instructions from the Festival. Please note that sometimes we will require you to provide additional personal information, and sometimes sensitive personal information. When we do this, we will provide further details about why we are collecting your information and how we will use it.We comply with all relevant data protection laws in all our dealings with your personal data, and we will ensure that our Data Processors do the same.

The Festival will use your personal information for a number of purposes including the following:

• To contact you with information about your ticket registration, ticket or accommodation purchase (either directly or via our data processors)

• To contact you about a submission you have made, including any content you provide for the website, or CVs or applications uploaded to our contact form.

• To deal with your requests and enquiries

• For analysis and research purposes so that we may improve the services offered bythe Festival. This can include using geo-demographic information from externalsources, to ensure that localised services (such as the local ticket area) are protected

• To notify you of any changes to the Festival’s policies and practices

• We may also use and disclose anonymised information in aggregate (so that noindividuals are identified) for marketing and strategic development purposes. 

Where the Festival proposes using your personal information for any other uses, we will ensure that we notify you first. When we do this, we will provide further information about why we are using your information and how we will use it and we will obtain your consent in advance where needed.

We will hold your personal information on our systems for as long as is necessary for the relevant activity.As an annual event, we recognise that just because you have not purchased a ticket in one year, it does not mean you have no intention of purchasing a ticket in future.If you no longer wish to receive information from the Festival, you can be removed from our system by emailing info@Foundfestival.com

If you have subscribed to the official Festival Newsletter it will bring your periodic updates on the Festival and its activities, including other events organised by the Festival, the activities of our charity partners, or services available to Festival goers.You can unsubscribe from the list at any time, using the unsubscribe link in each newsletter email, or by emailing info@foundfestival.uk 

You have the following rights under the GDPR in respect of your personal information held by us:(a) to access your personal data – you have the right to request a copy of the personal information the Festival holds about you and to have any inaccuracies corrected.(b) to be provided with information about how your personal data is processed (this information is set out in this Policy)(c) to have your personal data corrected where necessary (please contact us promptly should you become aware of any incorrect or out-of-date information)(d) to have your personal data erased in certain circumstances (please refer to the appropriate data protection legislation or consult the ICO for details)(e) to object to or restrict how your personal data is processed(f) to have your personal data transferred to yourself or to another businessIf you are within the UK, please address requests and questions about this or any other question about this Privacy Policy to the Festival’s Data Protection Officer via the Festival Contact Form or write to the Data Protection Office.In order to verify your request, you will be asked to provide copies of two forms of identification (Passport, Driving licence, Birth certificate, Current vehicle registration document).You also have the right to take any complaints about how we process your personal data to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AFhttps://ico.org.uk/concerns/0303 123 1113.COOKIESCookies may be used from time to time to assist us in presenting the website in a more usable format.The Festival website contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. They will govern the use of personal information you submit when visiting these websites, which may also be collected by cookies. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

We may occasionally release your personal or financial information to assist law enforcement, to comply with laws or regulations, for example to enforce the terms under which you purchased a ticket, or to protect the rights, property or safety of the Festival, users of the site or others, including your vital interests or those of another person.

This Privacy Policy may be updated from time to time so you may wish to check it each time you submit personal information to the Festival. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use Festival website or related websites to submit personal information. You can also delete your registration at any time – please see Data Retention above for details. If material changes are made to the Privacy Policy, for instance affecting how we would like to use your personal information, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).